Reference

How lottary handles your privacy

Q: Can I ask for a copy of my data?

Yes. Send a request through privacy@lottary.co or in-account chat using your registered contact. We may confirm your identity first, then provide eligible account data in a practical format.

Q: How do I ask for deletion?

Email privacy@lottary.co or use in-account chat and state that you want deletion. We will assess eligible data, but some records may remain where law, disputes, security checks or wallet matters require retention.

lottary keeps your India account privacy terms in one place, covering sign-in data, wallet records, cookies, device signals and support messages tied to your account.

India account dataCookie controlsUPI referencesPaytm records

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India privacy posture and lawful access

lottary Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains how we handle personal data when you create an account, verify your profile, use wallet options or contact our team. The data may include your name, mobile number, email address, date of birth where required, login activity, device data, payment references and

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messages you send us. We use this data to run your account, maintain security checks, process wallet activity, meet legal duties and answer privacy requests. Access to account services and identity checks depends on local law and is available where local law permits. We do not
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ask for more data than we need for these purposes, and we limit access inside our team to people whose work requires it.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Three ways to reach privacy support

Your privacy request should reach the team that can act on it, so we separate general account help from data questions where possible.

Privacy email Write to [email protected] for data access, correction, deletion or cookie questions. Use the email linked to your account so we can match the request without asking for extra proof.

In-account chat After signing in, open the help chat and choose the privacy topic. This route helps us confirm account ownership while keeping your request connected to the right profile.

Wallet record queries For privacy questions about UPI, Paytm, PhonePe or Google Pay references, share the transaction time and masked reference only. Do not send full bank numbers or card images.

ACCOUNT CARE

Six controls behind your account data

We treat privacy as an operating process, not a page left untouched. Account records are separated by purpose, access is logged, and payment references are handled differently from gameplay records and support…

Data collected

We collect account identifiers, contact data, age-check fields where required, login records, device signals, cookie IDs, wallet references and support messages. The exact set depends on what you use and what local law requires.

Why we use it

Your data supports account access, identity checks, wallet tracking, fraud prevention, service messages and privacy replies. We also use limited technical data to keep sessions stable and reduce account takeover risk.

Cookie choices

Cookies remember your session, language choice and security state. Some cookies are needed for sign-in, while analytics cookies help us understand page issues without reading private wallet or identity data.

Payment privacy

UPI, Paytm, PhonePe and Google Pay records are kept as references, status updates and reconciliation logs. We do not need your full bank login, and you should never send it to support.

Retention approach

We keep personal data only for the period needed for account operation, dispute handling, legal duties and security checks. When that period ends, records are deleted, anonymised or kept in restricted archives.

Change requests

You can ask us to correct profile data, receive a copy, restrict some processing or delete eligible records. We may retain data if law, account safety or unresolved wallet matters require it.

Privacy questions before you open account

These answers explain the practical parts of our Privacy Policy in plain English for India. They cover the data we collect, how payment references are treated, what cookies do, and how you can contact us. If your question is about access, eligibility or account checks, the answer may depend on local law and is available where local law permits.

We collect the data needed to create and protect your account, such as name, mobile number, email, verification fields where required, login records, device signals, cookie IDs, wallet references and support messages.

Payment references help us match UPI, Paytm, PhonePe and Google Pay activity to your wallet. We use them for reconciliation, support checks, dispute handling and legal records, not to access your bank account.

Yes. Send a request through [email protected] or in-account chat using your registered contact. We may confirm your identity first, then provide eligible account data in a practical format.

You can ask us to correct personal data that is inaccurate or out of date. Some fields may need proof before change, especially where the field affects verification, payment records or account security.

Cookies help keep you signed in, remember basic preferences and detect unusual access. You can adjust browser cookie settings, but some sign-in or security functions may not work if required cookies are blocked.

We share only what is needed with payment processors, verification providers, hosting partners, analytics tools, security vendors or legal advisers. Each use must support account operation, security, legal duties or your request.

Email [email protected] or use in-account chat and state that you want deletion. We will assess eligible data, but some records may remain where law, disputes, security checks or wallet matters require retention.

How lottary handles your privacy

Three ways to reach privacy support

Six controls behind your account data

Data collected

Why we use it

Cookie choices

Payment privacy

Retention approach

Change requests

Privacy questions before you open account

01 What personal data does lottary collect?

02 Why do you need payment references?

03 Can I ask for a copy of my data?

04 Can I correct wrong account data?

05 How do cookies affect my privacy?

06 Do you share my data with partners?

07 How do I ask for deletion?

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