Reference

Your Rights and Our Commitments

lottary operates under a clear set of terms designed to protect your account and define how we work together.

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lottary Your Rights and Our Commitments
LEGAL CONTACT PATHS

How to Reach Our Policy Team

If you have questions about our terms, want to request a copy of your data, or need to raise a legal concern, our support team is available around the clock.

Email Support Send your legal or policy query to our dedicated address at [email protected]. We acknowledge all emails within 24 hours and aim to resolve policy matters within 48 hours of first contact.
Live Chat Access live chat directly from your account dashboard at any hour. Our agents can escalate policy questions to our compliance desk and confirm timelines for data or account requests on the spot.
Account Portal Log into your lottary account and navigate to the Settings section to submit a formal data access or deletion request. Submissions through the portal are logged with a reference number for tracking.
HOW WE HANDLE YOUR ACCOUNT

Data, Cookies, Security and Your Control

We take a concrete, process-driven approach to protecting your account data and privacy. Below are the six areas that define how we handle your information and what you can do about it.

Data We Collect

We collect the information you provide when opening an account — name, contact details and payment method identifiers such as your UPI handle. We do not store full card numbers or PhonePe PINs on our servers.

Cookie Policy

lottary.co uses session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies via your browser settings without affecting core account functions.

Account Security

Your account is protected by password hashing and two-factor authentication options. We never share your login credentials with third parties, and all data in transit between your device and our servers is encrypted.

Data Retention

We retain your account data for as long as your account remains active and for a defined period thereafter in line with applicable law. Once the retention window closes, data is permanently deleted from our systems.

Your Access Rights

You have the right to request a copy of all personal data we hold, ask us to correct inaccuracies, or request deletion of your account. Submit these requests through the Account Portal or by emailing [email protected].

Third-Party Sharing

We share data only with payment processors such as UPI and Paytm networks to complete transactions, and with identity verification partners where local law requires it. We do not sell your data to advertisers.

Frequently Asked Legal Questions

These answers cover the legal questions we receive most often. For anything not addressed here, reach our compliance desk through the contact paths listed above.

Access depends on the laws of your specific state or territory within India. We recommend checking whether online gaming is permitted where you reside before opening an account, as regulations vary across Indian states.

Log into your account, go to Settings, and submit a data access request. We will compile and deliver your data file within 30 days of the request. You can also email [email protected] with the subject 'Data Access Request'.

Yes. Submit a deletion request through the Account Portal or via email. We will close the account and erase personal data once any pending transactions clear, subject to mandatory retention periods required by applicable law.

We use strictly necessary session cookies and optional analytics cookies. You can disable analytics cookies in your browser or via our cookie preference banner. Disabling them does not prevent you from accessing the lobby or making deposits.

Deposit and withdrawal requests via UPI, Paytm or PhonePe are processed through encrypted connections. We store only a token reference for each payment method, never full account numbers or authentication PINs.

Contact our compliance desk immediately at [email protected] with the subject 'Data Concern'. We will acknowledge within 24 hours and begin an internal review. You also have the right to escalate to the relevant data authority in your jurisdiction.

We update our terms as regulations or platform features change. Each revision carries a published date on the Terms page. Continuing to use lottary.co after an update is published means you accept the revised version in full.

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